Kotak Mahindra Bank is a private sector bank operating under the aegis of Kotak Mahindra Finance Limited. The bank was established in the year 1993 and has spread over the country with 1369 branches and 2163 ATMs spanning 689 locations. Kotak Mahindra Bank offers several ways for its customers to file complaints against various grievances related to banking services and ATM issues.
The bank allows 4 levels of compliant registration through its website. The URL for online complaint registration is https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-1.html
Fill in the customer request online form. The customer needs to fill in his/her details such as name, mobile number, email id and customer relationship number followed by the details of the complaint.
Complaint can also be made through the inbox section of the customer’s net banking account.
In case, the grievance remains unresolved even after 7 days of filing the complaint, the customer needs to click on the Level 2 tab on the bank website and fill in the complaint form which subsequently appears on the screen. This complaint is sent to the Service Assurance Centre of the bank.
Complaint form can also be downloaded from the website and sent to the address given on the form. The form is available in various languages apart from English and Hindi.
If the complaint is not resolved within 5 days after complaint registration at Level 2, the customer needs to click on the Level 3 tab and send an email to the Nodal officer. The complaint can also be directly sent to the nodal officer without visiting the official website of the bank. The email id of the nodal officer is [email protected]
Involve the Principal Nodal Officer by going to level 4 if the issue is not solved within 5 days of complaining at Level 3. Fill in and submit the online form which appears on clicking the Level 4 tab.