HSBC Bank is a subsidiary of the HSBC Holdings plc which is a British multinational banking and financial services company, the seventh largest bank in the world. HSBC India Bank is headquartered in Mumbai and is regulated by the RBI because it has been designated as a foreign bank under the Banking Regulation Act 1949. HSBC was established in India in the year 1853.
The bank seeks to provide the best quality services to its clients and has a smooth grievance redressal system in place to address the complaints of the customers.
HSBC Bank Registering Complaint Online
The customers can make a complaint online by visiting the official website of the bank www.hsbc.co.in and filling up the online complaint form. The customer simply needs to enter the various details in the given fields, write a description of the problem and click the submit button to register the complaint.
The customers can also email their complaints to [email protected]. The mail should be sent from only the registered email id. If the customer wants to make a complaint regarding demat account then the mail must be sent to [email protected].
The bank responds to the complaint within 10 days.
Complaining to higher authorities
The customer can make a complaint to the regional nodal officer if the issue is not resolved at the first level or if the bank fails to respond within 10 days. The online complaint form for the regional nodal officer is available at official website of the bank. The complaint reference number provided to the customer in the previous stage also needs to be entered along with other details.
Customers having net banking service for their accounts can log in to their internet banking accounts and select the option “Nodal officer” to send their complaints.
Complaint can be made to the Principal Nodal Officer if the complaint is not resolved within ten days even at the level of the nodal officer. Online complaint form for Principal Nodal Officer is available on the bank’s website. The complaint can also be made by mailing the details to [email protected]