Lakshmi Vilas Bank is an Indian private sector bank which was established in the year 1926. The bank has a network of 512 branches and 983 ATMs in the country. The headquarters of the bank is located in Chennai. Lakshmi Vilas Bank has a structured grievance redressal policy and structure to resolve complaints that may arise during the day to day working of the bank.
The best and easiest method filing a complaint with the bank is through the online portal.
How to make a complaint online?
The customer needs to visit the official website of the bank which is www.lvbank.com and click on the grievance redressal option on the homepage. Thereafter, the customer needs to fill in the grievance redressal form available on the online portal and submit it online.
Complaints for various issues can also be made through email. The bank provides separate customer care email id for each and every type of complaint. The email ids have been listed here.
- firstname.lastname@example.org / email@example.com for all complaints and queries related to lvb net banking issues.
- firstname.lastname@example.org / email@example.com for ATM card problems.
- firstname.lastname@example.org for all investor complaints.
- email@example.com for all SMS banking related issues.
If the complaint remains unresolved for a significant number of days after making the complaint, the customer can take the issue to the level of the regional nodal officer by emailing the complaint to the concerned nodal officer. The email ids of the nodal officers of various regions have been mentioned here.
New Delhi region covering West Bengal, Jharkhand, Odisha, Haryana, Uttarpradesh, Rajasthan and Delhi- firstname.lastname@example.org
Mumbai region covering MP, Gujarat and Maharashtra- Narasimharao.email@example.com
Vijaywada region covering Andhra Pradesh- firstname.lastname@example.org
Chennai region covering Tamil Nadu and Puducherry- email@example.com
Bangalore region covering Karnataka- firstname.lastname@example.org
Coimbatore region covering Kerala- Palaniappan.email@example.com
Hyderabad region covering Telangana- Ramarao.firstname.lastname@example.org