South Indian Bank is a private sector bank which was established in the year 1929. The bank is headquartered in Thrissur, Kerala. South Indian Bank has a total of 851 branches and 1328 ATMs in more than 27 states and 3 union territories in the country. The complaint redressal mechanism adopted by the bank has been divided into three tiers.
The customer, first of all, needs to contact the branch manager where he/she is having the account. If the complaint is not resolved at the level of the branch manager then the customer needs to take the online route for complaint registration.
Complain to the Regional Head Office
The customers can make an online complaint to the regional head at https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1 The online form must be filled correctly followed by clicking the submit button.
The complaint registration form can also be downloaded from the official website of the bank www.southindianbank.com The duly filled form needs to be sent by post to the regional head office. The addresses and contact details of various regional head offices are available on the bank website.
The acknowledgment of successful registration of complaint would be received by the customer within 3 days and the issue would be resolved within 10 days.
Complain to Deputy General Manager, Customer Relations Dept.
The complaint can be taken further up to the Deputy General Manager, Customer Relations Dept. if the customer receives no response within 10 days or if the issue remains unresolved. The online complaint can be made at https://www.southindianbank.com/Grievance/stage2.aspx?stage=2 The customer just needs to enter the complaint reference number and email id.
The complaint form can also be downloaded from the bank website and sent by post to Senior General Manager & Chief Information Officer, South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala, PIN-680 00.
Complain to Banking Ombudsman
In case the issue is not solved satisfactorily, the customer can approach the Office of the Banking Ombudsman. The details are available at https://www.southindianbank.com/UserFiles/Banking%20Ombudsman%20Scheme(1).pdf